Fastlink Computer Services

This Package Includes:

• Support for 10 - 20 users.
• Monthly site visit for server and network maintenance (service packs, hot fixes, etc.).
• Allowance for 10 IT support calls per month.  Additional support calls charged at agreed up rate.
• Onsite IT problem resolution when required.
• Access to online Helpdesk to report and track problems.
• Initial site assessment with recommendations.
• Assistance with IT strategy development.
• Site IT documentation including network diagram.
• Response within 2 - 4 hours by phone.
• Desktop, printer, fax and server support.
• Management Account Meetings 2 times per month.
• Virus removal and protection.

This Package Includes:

• Support for 20 – 50 users.
• Monthly site visit for server and network maintenance (service packs, hot fixes, etc.).
• Onsite IT support up to 20 hours per week.
• Access to online Helpdesk to report and track problems.
• Initial site assessment with recommendations.
• Assistance with IT strategy development.
• Site IT documentation including network diagram.
• Desktop, printer, fax and server support.
• Management Account Meetings 2 times per month.
• Twenty-four (24) hour support Monday – Friday.
• Support for automatic system backups.
• Set up remote access for users.
• Virus removal and protection.

This Package Includes:

• Support for 50 or more users in multiple sites or dual offices.
• Monthly site visit for server and network maintenance (service packs, hot fixes, etc.).
• Onsite IT support up to 30 hours per week.
• Access to online Helpdesk to report and track problems.
• Initial site assessment with recommendations.
• Assistance with IT strategy development.
• Site IT documentation including network diagram.
• Desktop, printer, fax and server support.
• Weekly Management Account Meetings.
• 24/7 support.
• Support for automatic system backups.
• Set up remote access for users.
• Virus removal and protection.